Refund policy

Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:

  • Item must be unused, unworn, with tags

  • In original packaging

  • Receipt or proof of purchase is required

How to Start a Return
Contact us at contact@pkmarket.co.uk to request a return.

Return Address:
Office 1487 3 Fitzroy Place 1/1 Sauchiehall Street Finnieston Glasgow G3 7RH United Kingdom

 Items sent without return approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

  • Sale items

  • Gift cards

  • Perishable goods

  • Custom or personalized items

  • Beauty & personal care products

  • Hazardous or flammable materials

Exchanges
Return the original item and place a new order once your return is approved.

EU Customers (14-Day Cooling-Off Period)
If your order is shipped to the EU, you may return it within 14 days for any reason.

Refunds
Approved refunds are processed to the original payment method within 10 business days.
If more than 15 business days have passed, contact us.